Contact Us

Talk to us

Something wrong with an order, or a question before you buy — write to us. A person reads every message, and we answer in the order they arrive.

Email

support@incendiofirewand.com

The fastest way to reach us

Phone

+1 (458) 257-2630

Business and legal enquiries only — not a support line. For anything to do with an order, please email us.

Writing about an order? Include the order number and the email address you used at checkout. With those two things we can usually answer on the first reply instead of the third.

What we can help with

  • Where your parcel is, and what the tracking page is actually telling you
  • A damaged, faulty or incorrect item — send photos or video and we will sort out a replacement or a refund
  • Changing an address or cancelling, if the order has not shipped yet
  • Anything to do with your Private Circle membership

Prefer a form?

Fill in the form below and it lands in the same inbox. We reply by email — we will not call you.

Silver Spur Commerce LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Incendio Fire Wand (IFW) is a brand operated by Silver Spur Commerce LLC.

Have questions or need assistance? We’re here to help!

Email: support@incendiofirewand.com
Website: www.incendiofirewand.com

Silver Spur Commerce LLC

Registered Addresses:

  • 30 N Gould St Ste R, Sheridan, WY 82801

Phone (business enquiries only, not support):+1 (458) 257-2630


We typically respond within 24 hours.

Your satisfaction is our priority — real help from real people.
Your info stays private. No bots. Just support.