We need 1-2 business days to pick and pack, and the carrier typically needs 7-10 business days after that. The clock on delivery starts when the parcel leaves us, not when you place the order.

We ship worldwide. The only addresses we cannot reach are a handful of remote or restricted destinations — and if yours turns out to be one of them, our team writes to you and refunds the order in full straight away.

Standard Economy Shipping is free on every order, anywhere in the world. Two optional upgrades are offered at checkout:

• Eco-Friendly Expedited Shipping + Tracking — $9.99 on orders shipping within the United States. It moves faster and reports every scan.
• Shipping Protection covers the parcel against customs trouble, courier loss and theft. The price is shown at checkout before you pay.

It reaches you by email the moment the parcel ships. From there you can follow it on our Order Tracking page or through the link in that email. Tracking pages often take a day or two to start updating — that is normal and does not mean anything is wrong.

Write to us. We go to the logistics partner and the warehouse directly and come back with what they actually say — not a copy-paste of the tracking page you have already read.

Contact us inside the window set out in our Return Policy and we will walk you through it step by step. We apply those rules consistently, in both directions: they protect you as the buyer, and they protect us as the seller.