Privacy policy

Privacy Policy

This policy sets out what Incendio Fire Wand (IFW) - a brand operated by Silver Spur Commerce LLC, referred to below as "we", "us" or "the Site" - does with your Personal Information when you browse our store or buy from it. "Personal Information" means any information relating to an identifiable person, including everything listed further down.

Contacting us about privacy

Questions about these practices, requests to exercise your rights, or complaints should go to:

Silver Spur Commerce LLC
30 N Gould St Ste R, Sheridan, WY 82801
Email: support@incendiofirewand.com
Phone: +1 (458) 257-2630

What we collect, and why

Device information. Gathered automatically as you browse, through cookies, log files, web beacons, tags and pixels. It covers your browser version, IP address, time zone, cookie data, the pages and products you look at, the search terms you use and how you move around the Site. We use it to render the Site correctly for you and to analyse usage so we can improve it. It is shared with our processor, Shopify.

Order information. Provided by you at checkout: name, billing address, shipping address, payment details including card numbers, email address and telephone number. We use it to fulfil our contract with you - taking payment, arranging delivery, sending invoices and order confirmations, communicating with you, screening orders for fraud and risk - and, where you have told us you want it, sending you information or advertising about our products. It is shared with our processor, Shopify.

Customer support information. Provided by you when you get in touch, and used to answer you.

Children

The Site is not meant for anyone under 16 and we do not knowingly collect Personal Information from children. A parent or guardian who believes a child has given us such information should write to the address above and we will delete it.

How your information is used

To sell you goods, process payments, ship and fulfil orders, and keep you informed about new products, services and offers.

Who we share it with

• Shopify, which powers our online store. Their privacy practices are described at https://www.shopify.com/legal/privacy.
• Authorities and other parties where disclosure is needed to comply with the law, to answer a subpoena, search warrant or other lawful request, or to protect our rights.

Advertising and analytics

We use Personal Information to show you advertising and marketing we think will interest you.

Google Analytics helps us understand how the Site is used. Google explains its handling of personal data at https://www.google.com/intl/en/policies/privacy/, and you can opt out at https://tools.google.com/dlpage/gaoptout.

Details of your browsing, your purchases and your responses to our adverts elsewhere online are shared with advertising partners - sometimes directly, sometimes through cookies and similar technologies, which depending on where you live may require your consent.

Through Shopify Audiences we advertise to shoppers who have bought from other Shopify merchants and may be interested in what we sell; in return we share information about your use of the Site, your purchases and the email address tied to them, which other Shopify merchants may use to make you offers.

Background on targeted advertising is available from the Network Advertising Initiative at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work, and you can opt out of a number of these services through the Digital Advertising Alliance portal at https://optout.aboutads.info/.

Sale of Personal Information

Our Site sells Personal Information within the meaning of the California Consumer Privacy Act of 2018 ("CCPA").

Lawful bases (EEA residents)

Under the General Data Protection Regulation ("GDPR"), residents of the European Economic Area have their Personal Information processed by us on these bases:

• your consent;
• performance of the contract between you and the Site;
• compliance with our legal obligations;
• protection of your vital interests;
• performance of a task carried out in the public interest;
• our legitimate interests, where these do not override your fundamental rights and freedoms.

How long we keep it

Order records are retained until you ask us to erase them. See the rights sections below.

Automated decision-making

EEA residents may object to decisions taken purely by automated means, profiling included, where those decisions produce legal effects or similarly significant effects.

We do not engage in fully automated decision-making that produces a legal or similarly significant effect using customer data. Shopify, as our processor, applies limited automated checks for fraud prevention which do not have such an effect, namely:

• a temporary block on IP addresses linked to repeated failed transactions, lasting a few hours;
• a temporary block on payment cards linked to those IP addresses, lasting a few days.

Your rights in the EEA

You may ask for access to the Personal Information we hold about you, request that it be transferred to another service, and have it corrected, updated or erased. Use the contact details above.

Your rights in California

California residents hold equivalent rights - access (the "Right to Know"), portability, correction, updating and erasure - exercisable through the same contact details. If you wish to appoint an authorised agent to make a request for you, write to us at the address above.

International transfers

Personal Information is processed first in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. Shopify's GDPR Whitepaper explains how these transfers meet GDPR requirements: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small file placed on your computer or device when you visit the Site. We use several kinds - functional, performance, advertising, and social media or content cookies. They let the Site remember what you have done and what you prefer, such as sign-in status or region, so you do not have to enter it again as you move between pages, and they show us how the Site is being used, for instance whether you are a first-time or returning visitor.

How long a cookie survives depends on its kind: session cookies disappear when you stop browsing, persistent cookies remain until they expire or you delete them. Most of ours are persistent, expiring somewhere between 30 minutes and two years after being set.

Cookies can be managed in several ways. Most browsers accept them automatically, but the "Tools" or "Preferences" menu usually lets you decide. Your browser's help file, or a site such as www.allaboutcookies.org, explains how to block, filter or manage them. Bear in mind that removing or blocking cookies can degrade your experience and may make parts of the Site unusable.

Blocking cookies will not necessarily stop information being shared with third parties such as our advertising partners. To limit that, follow the instructions in the advertising section above.

Do Not Track

Industry practice on "Do Not Track" browser signals remains inconsistent, and we do not change how we collect or use data when we receive one.

Changes to this policy

We may revise this policy from time to time, for instance when our practices change or for operational, legal or regulatory reasons.

Complaints

Complaints can be made by email or post using the details given under "Contacting us about privacy". If our response does not satisfy you, you are entitled to take the matter to the data protection authority responsible for your country.