Shipping policy
Shipping Policy
Incendio Fire Wand (IFW) ships worldwide and aims to keep you informed at every stage. Please read this policy carefully: it explains what we can commit to and what sits outside our control. We do not promise arrival by any particular calendar date, and that includes Christmas, Halloween and every other holiday.
1. Processing and transit
- Orders are prepared within 1-2 business days. We dispatch Monday to Friday and do not ship on weekends or public holidays.
- Typical transit time is 5-12 business days counted from the dispatch date, not from the order date.
- Peak trading periods can add a little to both figures.
2. Tracking
Every order ships with a tracking number, which is sent to you once the parcel leaves us. Tracking pages sometimes take a day or two to start updating, and occasional gaps in scanning are normal.
3. Delivery address
Entering a correct and complete address at checkout is the customer's responsibility. There is a short window after ordering in which we can amend an address - write to us immediately if something is wrong. Parcels that cannot be delivered because the address was incorrect may attract additional charges.
4. Parcels marked as delivered
Where carrier tracking confirms delivery to the address supplied at checkout, IFW cannot take responsibility for a parcel that is subsequently lost or stolen. Claims of this kind should be raised with the carrier directly.
5. Customs, duties and import charges
Import duties, taxes and customs fees are payable by the customer and are not included in the price you pay us. Delays caused by customs inspection are outside our control. Refusing to pay such charges, or rejecting a delivery because of them, does not create a right to a refund or return.
6. Items temporarily out of stock
Should something you ordered be unavailable, we hold the order and release it once every item can travel together. If that wait becomes significant we will contact you and offer the choice of amending or cancelling. Stock availability by itself is not grounds for a refund unless we have told you otherwise.
7. Delays once a parcel has shipped
After dispatch, a shipment is in the hands of the carrier and the customs authorities of the destination country. IFW does not refund orders, accept returns or compensate for delays that arise at that stage, whatever the season and whatever delivery date you may have anticipated.
8. Returns
Returns are limited to unopened, unused items and are governed in full by our Return Policy. Dissatisfaction with a delivery date is not an accepted reason for a return.
9. Your acceptance
Placing an order with IFW confirms that you accept this Shipping Policy together with our Return Policy and our terms covering peak seasons - delivery timeframes, customs charges and the treatment of parcels recorded as delivered included. In completing your purchase you agree not to pursue refunds, chargebacks or returns founded on transit delays or on charges levied while the parcel is in transit.
Contact
Silver Spur Commerce LLC
30 N Gould St Ste R, Sheridan, WY 82801
Email: support@incendiofirewand.com
Phone: +1 (458) 257-2630